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LEGAL & POLICIES|LAST UPDATED: 20 October 2026

Refund & Cancellation Policy

This policy explains how payments, refunds and cancellations work for our consultations and projects.

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1. Consultations

  • The consultation fee is paid in full when you book.
  • If you don't find the session useful, tell us during the call. We'll start your full refund within 24 hours. Depending on your bank, it may take a few working days to reach your account.
  • Refunds can only be requested during the session.
  • You can reschedule once, if you tell us at least 24 hours before your session.
  • If you miss your session without telling us, the fee is not refunded.
  • If you start a project with us later, the consultation fee is adjusted in your project cost.

2. Project payments

  • Our fee covers design and development. Domain, hosting and any paid tools are bought by you, in your own name, unless your quote says otherwise.
  • Payment is usually 50% to start and 50% before launch. For bigger projects, we may split it into smaller parts. Your quote will always show the exact plan.
  • Work starts after we receive the first payment.
  • Your website is moved to your domain and hosting, and all files and access are handed over, after the final payment.

3. Cancelling a project

Before work starts:

  • If you cancel before we start work, we refund your first payment, minus payment gateway charges.

After work has started:

  • Payments already made are not refundable, because they reserve our time and cover work already done.
  • When you cancel, you can choose: we stop right away and hand over what's done, or we finish the part you've already paid for, then hand it over.
  • If the work completed is more than what you've paid for, the extra work is handed over once it is paid for.
  • To cancel, tell us in writing by email or WhatsApp. We'll stop work and share a summary of what's been completed.

If we cancel:

  • If we are unable to complete your project for reasons on our side, we refund the amount for the work not delivered.

4. Project pauses

  • If we're waiting for your content or feedback longer than the time mentioned in your quote, the project is paused, and we move to our next project.
  • When you're ready, we restart in our next free slot. A restart fee may apply, as mentioned in your quote.
  • If a project stays paused for more than 30 days, the next payment becomes due.

5. Third-party costs

  • Domain, hosting, plugins, tools and subscriptions are paid to third parties and are not refundable by us.
  • If we arrange any of these for you, their cost is paid in advance and is not refundable.

6. Changes outside the agreed scope

Work outside the scope agreed in your quote is quoted and charged separately. It is not covered by refunds.

7. Contact

For any questions about payments or refunds, contact us at hello@untappedweb.com

HAVE QUESTIONS OR NEED CLARIFICATION?

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